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Support & Setup

ArmGuard Easy Start Guide

A simple, step-by-step walkthrough to get your ArmGuard device set up, charged, and ready — plus answers to common questions.

2–3 minutes to read Scroll or swipe through (662) 329-5990
Step by Step

Your Easy Start Guide

Use the arrows, or simply swipe left and right.

1STEP 1 OF 15 · Welcome

Welcome to Your ArmGuard Device

Your ArmGuard device is here to help you call for assistance when you need it. Press the SOS button, and it can connect you to a live monitoring specialist.

  • Talk to a live monitoring specialist
  • Share your location when available
  • Notify your emergency contacts
ArmGuard device
2STEP 2 OF 15 · Unboxing

What’s Included

Inside your ArmGuard package, you should find:

ArmGuard Device
Charging Cradle
Charging Cable
Power Adapter
Quick Start Guide
Please keep these items. You will need the charger to keep your device ready to use.
3STEP 3 OF 15 · Setup

Step 1: Charge Your Device

Before using your device, please charge it fully.

  • 1Plug the charging cable into the power adapter.
  • 2Plug the power adapter into the wall.
  • 3Place the device on the charging cradle.
  • 4Make sure the device shows that it is charging.
Helpful tip: charge your device every night while you sleep, so it’s ready the next day.
Charging cradle
4STEP 4 OF 15 · Setup

Step 2: Turn Your Device On

Press and hold the Home Button until your device turns on.

  • 1It may take a few moments for the device to connect.
This is normal: your device may need a little time to find the cellular signal.
Press & Hold
Device home screen, turned on Ready
5STEP 5 OF 15 · Navigation

How to Move Between Screens

Your device has a few simple screens, including Home, Heart Rate, Steps, and Weather.

Home screenHome
Heart Rate screenHeart Rate
Steps screenSteps
Weather screenWeather
Power Off screenPower Off
Gently swipe left or right to move between screens
Important: you do not have to use these screens to call for help — the SOS button works no matter which screen you’re on.
6STEP 6 OF 15 · Setup

Before You Rely On Your Device

Please make sure your ArmGuard account has been fully set up.

  • Your ArmGuard account has been activated
  • Your emergency contacts have been added
  • Your emergency contacts’ phone numbers and emails are correct
  • Your device has been tested
  • Your emergency contacts received their test notification
  • Your device is charged
  • Your device shows cellular signal
Need help? If you’re not sure everything is set up, please call us at (662) 329-5990.
7STEP 7 OF 15 · Emergency

How to Call for Help

  • 1Press and hold the Home Button.
  • 2Keep holding until the emergency countdown begins.
  • 3Your device will connect you to a live monitoring specialist.
When connected: speak clearly toward the face of the device. Tell the specialist what is happening and what help you need.
SOS countdown screen
8STEP 8 OF 15 · Emergency

Don’t Worry — Pressed It By Mistake?

Accidents happen. If you press the SOS button by mistake, you can cancel the alert before the countdown ends.

  • ✓Tap the Cancel button (X) on the screen.
Already connected? If the specialist answers, just say “I pressed it by mistake.” They will understand.
Cancel button on countdown screen
9STEP 9 OF 15 · Emergency

What Happens After You Press SOS

When you press the SOS button:

1
Your device sends an alert.
2
A live monitoring specialist receives the alert.
3
The specialist tries to talk with you through the device.
4
Your emergency contacts may be notified.
5
Emergency services may be contacted if needed.
Reminder: help is available 24 hours a day, 7 days a week.
10STEP 10 OF 15 · Family

Keeping Loved Ones Informed

Your emergency contacts may receive alerts by:

Text Message
Email
Text-to-Locate — location when available
Reminder: please make sure your emergency contacts are correct. If someone changes their phone number or email, let us know.
11STEP 11 OF 15 · Family

Find a Loved One’s Location by Text

Text Find [Wearer’s First Name] to 855-999-3224.

Approved contacts can request the wearer’s location by sending a simple text message.

Use the wearer’s name — the Wearer Name on the ArmGuard account (the watch or pendant wearer), not the contact’s own name.
Important: this only works for phone numbers listed as approved contacts in the ArmGuard Portal.
Find Jean
Jean’s current location:
Approximate location found
Tap to open in Google Maps
12STEP 12 OF 15 · Battery

Keep Your Device Charged

A charged device is important.

  • Charge your device every night
  • Place it on the charger while you sleep
  • Do not let the battery run completely dead
  • Keep the charger in the same place each night
Low battery? Place your device on the charger as soon as possible.
Low battery warning on device screen Low Battery
13STEP 13 OF 15 · Care

Can I Wear It in the Shower?

Yes — your ArmGuard device is water-resistant. You may wear it while washing your hands or showering.

Please Don’t
  • Swim
  • Take a bath
  • Use a hot tub
  • Dive or water ski
Good to Know
  • Hand-washing: fine
  • Showering: fine
  • Soap/lotion may affect it over time
Water-Resistant
14STEP 14 OF 15 · Wellness

About the Heart Rate Screen

Your device may show heart rate information. This is for general information only.

Important: ArmGuard is not a medical device. It does not diagnose, treat, cure, or prevent medical conditions. If you have a medical concern, please contact your doctor.
Heart rate screen
15STEP 15 OF 15 · Support

Questions? We Can Help.

If you need help with your device, setup, charging, emergency contacts, or testing, please contact us.

  • Wear your device every day
  • Charge it every night
  • Test it once a month
  • Keep emergency contacts updated
(662) 329-5990
[email protected]

ArmGuard is here to help you feel safer and more connected.

1 / 15
Frequently Asked Questions

Have a Question?

Browse by topic, or use the Easy Start Guide above for step-by-step help.

ArmGuard is a personal safety device and service that helps connect users to a live emergency monitoring center. When the SOS button is activated, a trained monitoring specialist can speak with the user, assess the situation, notify emergency contacts, and contact emergency services if needed.
ArmGuard uses built-in cellular service to connect the user to a live emergency monitoring center.
  • Press and hold the SOS button
  • ArmGuard sends an emergency alert
  • A live specialist attempts to speak with you
  • Emergency contacts may be notified
  • Emergency services may be contacted if needed
Yes. ArmGuard is monitored 24 hours a day, 7 days a week by trained emergency monitoring specialists.
Your ArmGuard package may include the device, charging cradle, charging cable, power adapter, and a quick start guide. Package contents may vary by device model.
Yes. Before relying on your device, make sure your account is activated, emergency contacts are entered correctly, the device has been tested, and it shows a charge and cellular signal. If unsure, please contact ArmGuard Support.
No. ArmGuard uses built-in cellular service and does not require Wi-Fi for emergency monitoring.
We recommend testing your device at least once per month to confirm the SOS button, monitoring connection, contacts, and charging are all working properly.
Press and hold the Home Button until the emergency countdown begins. A live specialist is contacted, attempts to speak with you, and emergency contacts and/or services may be notified as needed.
Don’t worry. If the countdown appears, tap Cancel before it reaches zero. If you’re already connected, just tell the specialist you pressed it by mistake — they will understand.
Yes, but fall detection must be enabled from the ArmGuard Portal. When enabled, it may automatically start an alert when a significant fall is detected. No technology detects every fall, so always press SOS when you can.
A phone may not always be nearby or easy to use during an emergency. ArmGuard offers one-touch SOS, GPS location, built-in cellular connectivity, and 24/7 professional monitoring in a wearable form.
Emergency contacts may receive notifications by text message, email, and location information when available. Contacts are added during setup and can be updated as needed.
Yes — approved contacts can text Find [Wearer’s First Name] to 855-999-3224, using the wearer’s first name (the Wearer Name on the ArmGuard account), from a number listed as an approved contact. If the device is on and has signal, a reply may include the approximate location and a map link.
Log in to the ArmGuard Portal and update the contacts for each device. Keeping this information current is very important — if you need help, contact ArmGuard Support.
Plug the charging cable into the power adapter, plug the adapter into a wall outlet, then place the device on the charging cradle and confirm it shows charging. For best results, charge nightly.
Battery life depends on signal strength, GPS usage, activity, temperature, and settings. Depending on usage, it may last between 2 and 7 days. We recommend charging nightly.
ArmGuard may provide low battery alerts through the device or connected notification settings. Place it on the charger as soon as possible if the battery is low.
Charge nightly, avoid letting the battery run completely dead, avoid extreme heat or cold, and if storing long-term, power off and recharge every 2–3 months.
ArmGuard is water-resistant with an IPX7 rating. You may wear it while washing your hands or showering, but we recommend avoiding prolonged exposure to soaps, lotions, and perfumes, which may affect water seals over time.
No. We don’t recommend swimming, diving, water skiing, bathing, hot tubs, or water sports while wearing the device, as extended exposure to chlorine or saltwater may damage it.
ArmGuard devices meet applicable safety standards. To reduce irritation risk, avoid wearing the strap too tightly, allow air circulation, and keep skin clean and dry. Stop use and contact your healthcare provider if irritation occurs.
Yes. ArmGuard is designed to be worn throughout the day so help is always within reach. Wear it consistently and charge it nightly for best results.
No. ArmGuard is not a medical device and does not diagnose, treat, cure, monitor, or prevent medical conditions. Wellness features like heart rate are for general informational purposes only.
The heart rate feature is for general wellness information only and is not intended to replace professional medical evaluation. Please contact a healthcare professional with medical concerns.
Most people with pacemakers can safely use mobile electronics, but always follow your physician’s guidance. As a precaution, keep the device at least 8 inches from your pacemaker when possible and contact your doctor with any concerns.
Yes. ArmGuard devices include a 12-month limited warranty covering manufacturing defects under normal use. It does not cover accidental damage, misuse, unauthorized repairs, or water damage from improper use.
ArmGuard may help seniors living independently, individuals who live alone, family caregivers, lone workers, active adults, recovery patients, and anyone seeking added peace of mind.
You can order your ArmGuard device on our website, or contact our team with questions before ordering. Phone: (662) 329-5990 · Email: [email protected]
We’re Here to Help

Need Help Setting Up ArmGuard?

Request a call from our team — we’ll walk you through it.

Or call us directly at (662) 329-5990 · Mon–Fri, 8am–5pm CT

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ArmGuard · Powered by Mississippi Alarm · (662) 329-5990 · [email protected]