ArmGuard’s Text to Locate feature gives approved contacts a simple way to request the current location of an ArmGuard smartwatch user by text message.
This feature is designed to provide peace of mind for caregivers, family members, and authorized contacts by making it easy to check on a user’s location when needed.
To use Text to Locate, the person requesting the location must be listed as an approved contact on the user’s account. The request must also come from the phone number saved in the customer portal.
To request a location, the approved contact simply sends a text message to:
(855) 999-3224
The message should say:
Find [First Name]
For example, if the smartwatch user’s name is Jean, the approved contact would text:
Find Jean
Once the request is received, the smartwatch will attempt to determine the user’s current location. The system uses GPS and advanced Wi-Fi location services to provide the first valid location received from the device.
When the location is found, the approved contact will receive a text message with the approximate location and a clickable Google Maps link.
If Joe is listed as an approved contact for Jean and his cell phone number is saved on Jean’s account, Joe can text:
Find Jean
to (855) 999-3224.
If Jean’s device is powered on and connected, Joe will receive a response similar to:
Jean’s device is located near [Street Name], [City], [State], [Zip Code].
The response will also include a clickable Google Maps link to help view the location.
Text to Locate only works for approved contacts whose phone numbers are listed on the user’s account.
The device must be powered on and have cellular access in order to return a location.
If the device is powered off or out of cellular range, a location may not be available.
If a contact is listed on multiple accounts with users who have the same first name, the system may not be able to determine which user is being requested. In that case, the contact may be asked to reach out to Customer Service for assistance.
For best results, contacts should text only the first name of the smartwatch user exactly as it appears on the account.
If the smartwatch cannot be located because it is powered off or does not have cellular access, the contact may receive a message letting them know the device could not be located and to try again later.
If the name entered does not match the account records, the contact may be asked to check the user’s first name and try again or contact Customer Service for help.